Frequently Asked Questions (FAQs)
MHB Organics – Naturally Better Living
1. What is MHB Organics?
MHB Organics is an online store offering premium, certified organic products including food items, wellness essentials, and natural lifestyle products. We are committed to purity, sustainability, and customer satisfaction.
2. Are your products 100% organic?
Yes. We source our products from trusted suppliers and farmers who follow certified organic farming practices without synthetic pesticides, fertilizers, or GMOs.
3. How do I place an order?
Simply browse our website, add your desired products to the cart, and proceed to checkout. Follow the prompts to complete your order.
4. What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Bank transfers
- Credit/Debit cards (via secure payment gateways)
5. Do you offer nationwide delivery?
Yes, we deliver across Pakistan. Delivery time varies depending on your location but typically takes 2–5 working days.
6. What are the delivery charges?
Delivery charges are calculated at checkout based on your location and order size. We may offer free delivery for orders above a certain amount.
7. Can I return or exchange a product?
We only accept returns or exchanges if the product is:
- Damaged during transit
- Expired upon arrival
- Incorrect item delivered
Please notify us within 48 hours of delivery with a photo as proof.
8. How do I track my order?
Once your order is shipped, you will receive a tracking number via SMS or email. You can also check your order status in your account dashboard.
9. Are your packaging materials eco-friendly?
Yes. We prioritize sustainable and recyclable packaging whenever possible to reduce our environmental impact.
10. Do you offer discounts or rewards?
Yes! You earn Peerals (MHB Brands Reward Coins) with every purchase. These can be used for discounts on future orders. New customers also get Peerals on sign-up.
11. Can I cancel my order?
Orders can be canceled before dispatch by contacting our support team. Once shipped, cancellations are not possible.
12. How do I contact customer support?
You can reach us via:
📧 Email: support@mhborganics.com
📞 Phone/WhatsApp: [Insert number]
🕒 Support Hours: 10:00 AM – 6:00 PM (Mon–Sat)
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